Shipping policy

Unleashed Holdings Pty Ltd trading as Build A Gym · ABN 63 632 873 379
Effective date: 25 August 2026 · Version 1.0 · This policy sits alongside Sections 5 and 6 of our Terms & Conditions.

Everything on this site is stocked in Australia and dispatched from our warehouse at 83 Freemans Drive, Morisset NSW 2264.

Freight is quoted, not calculated at checkout

Delivery and freight costs are not published and are not calculated automatically at checkout. Gym equipment varies enormously in weight and size, and a fair price depends on what you have ordered and where it is going.

All delivery is quoted on enquiry. Contact us before or after completing your order and we will quote freight against the items and your address, then invoice it separately. Nothing is dispatched until you have approved the quote. Choose pickup from Morisset to avoid freight costs altogether.

Pick up from Morisset

Pickup is free and available by appointment. Book a collection time through our Book a Visit page and we will confirm by phone or email, usually the same business day.

The balance of your order must be paid in full, in cleared funds, before goods are released. You are responsible for providing a vehicle suitable for the size and weight of the items being collected, so please check product dimensions and weight before booking. Racks, machines and larger orders need a ute, trailer or van.

You are responsible for loading, securing and transporting the items once collected. Our team can assist with lifting into a vehicle on request, but that assistance is provided at your own risk and does not transfer responsibility for safe loading or transport to us.

Delivery

We arrange delivery through third-party couriers and freight carriers. The scope of each delivery, including whether a tail-lift, two-person handling or inside placement is available, is set out in the individual freight quote for your order.

Unless expressly agreed in writing, delivery is kerbside only. The carrier will unload to the kerb, driveway or ground-floor entry of the delivery address. Moving goods inside, upstairs or into final position is your responsibility.

Freight quotes may vary with carrier surcharges, for example remote area delivery, hand unload, waiting time or redelivery.

Access and availability

You must provide an accurate delivery address, tell us in advance about any access restrictions (narrow streets, steep or unsealed driveways, locked gates, height or weight limits), and ensure someone is available to receive the delivery. Most freight deliveries require a signature.

If a delivery cannot be completed because nobody is available to receive it, access is inadequate, or the information you provided was inaccurate, any redelivery, storage or return-to-sender charges levied by the carrier will be passed on to you at cost.

Timeframes

Delivery timeframes are estimates. We are not liable for delays caused by carriers, weather or other events outside our reasonable control. Where an order is a pre-order against stock still in production or in transit, arrival dates are estimates based on information from our suppliers and freight forwarders, and are not guaranteed.

Inspect on arrival

Please inspect items on arrival, note any visible damage on the carrier's consignment note before signing, and report transport damage to us with photos within 48 hours of delivery. Reporting outside this window may make a transit insurance claim more difficult, but does not affect your rights under the Australian Consumer Law.

Contact

Unleashed Holdings Pty Ltd trading as Build A Gym, ABN 63 632 873 379
Email: darren@buildagym.com.au
Phone: 0413 866 221