Refund policy

Unleashed Holdings Pty Ltd trading as Build A Gym · ABN 63 632 873 379
Effective date: 25 August 2026 · Version 1.0 · This policy sits alongside Section 11 of our Terms & Conditions.

Your rights under the Australian Consumer Law always apply, regardless of the policy below. If an item is faulty, not as described, or does not do what it is supposed to do, you are entitled to a repair, replacement or refund.

Change of mind

Outside of those consumer guarantees, Build A Gym does not offer change-of-mind returns or refunds. Please choose carefully. Check product dimensions, weight capacity and specifications, or book a showroom appointment to view an item in person, before purchasing.

This applies to all products — new, used, ex-demo and clearance — and to both delivered and collected orders.

We may, entirely at our discretion and as a gesture of goodwill, agree to accept a return in individual circumstances. Any such arrangement is a one-off, may be conditional (for example, that the item is unused, unassembled and in its original packaging, and that you meet return freight and any restocking cost), and does not create an ongoing right.

Faulty or misdescribed goods

If you believe an item is faulty or not as described, contact us with your order number, a description of the issue, and photos or video where possible, and we will assess it under our guarantee or your applicable rights under the Australian Consumer Law.

Where the failure is minor, we may choose to repair the item, replace it, supply replacement parts, or refund it. Where the failure is major, you may choose a refund or a replacement, and you may also be entitled to compensation for any other reasonably foreseeable loss or damage.

Guarantee on new equipment

New equipment purchased from Build A Gym is covered by a 12-month guarantee from the date of delivery or collection, covering manufacturing defects in materials and workmanship. This guarantee is in addition to, and does not limit, your rights under the Australian Consumer Law.

We supply replacement parts free of charge. For large or heavy items, we will assess the most practical remedy, which may be supplying parts, arranging a repairer, or arranging collection. Where the law requires us to bear the cost of returning goods that cannot easily be removed or transported, we will do so. If an item is returned and no fault is found, return freight is at your cost.

The guarantee does not cover normal wear and tear (for example bearing wear, cable stretch, upholstery wear); damage from misuse, neglect or failure to maintain; overloading beyond the rated weight capacity; use in a commercial or gym setting where the item is rated for home use only; unauthorised repairs or modifications; damage from improper assembly; or corrosion or deterioration from outdoor or damp storage. These exclusions apply to the voluntary 12-month guarantee only. They do not limit the consumer guarantees under the Australian Consumer Law, which apply to goods costing under $100,000 regardless of whether the goods are used for business purposes.

Used, ex-demo and clearance equipment

Used, ex-showroom, ex-demo and clearance equipment is sold as-is, with no guarantee or warranty beyond the consumer guarantees that cannot be excluded under the Australian Consumer Law — for example, the guarantee that goods are of acceptable quality, assessed with regard to their age, prior use and price.

These items may show signs of wear, cosmetic damage or reduced function consistent with prior use or display, and are priced accordingly. We strongly encourage you to inspect used and ex-demo equipment in person, via a showroom appointment, before purchasing.

Pre-orders and deposits

A deposit of 30% of the order value secures a pre-order and reserves your stock allocation. The balance is payable in full, in cleared funds, before goods are dispatched or released for collection.

If a pre-ordered item has not become available for delivery or collection within 30 days after the estimated arrival date most recently notified to you in writing, you may cancel that item by written notice and receive a full refund of the deposit paid on it.

If a pre-ordered item cannot be supplied at all — because it is discontinued, our supplier fails to produce it, or the stock is lost or damaged in transit — you may choose a substitute item of equivalent specification, a credit toward other stock, or a full refund of your deposit.

Deposits are otherwise non-refundable. If you cancel a pre-order for change of mind before the 30-day right above arises, we may retain so much of the deposit as represents the reasonable costs and losses we incur as a result of the cancellation, and will refund any balance.

Transport damage

Please inspect items on arrival, note any visible damage on the carrier's consignment note before signing, and report transport damage to us with photos within 48 hours of delivery. Reporting outside this window may make a transit insurance claim more difficult, but does not affect your rights under the Australian Consumer Law.

If you collect from our Morisset premises, please inspect goods for damage or defects before leaving. Once goods have left our premises we are not responsible for damage caused during transport, loading or unloading by you.

Contact

Unleashed Holdings Pty Ltd trading as Build A Gym, ABN 63 632 873 379
Email: darren@buildagym.com.au
Phone: 0413 866 221

We aim to respond within 2 business days. If we cannot resolve a complaint to your satisfaction, you may contact NSW Fair Trading.